Purnell, McKennett & Menke
Purnell, McKennett & Menke are a local law firm that argues a wide range of business and personal cases from the Virginia state courts up to the U.S. Supreme Court. They needed someone reliable to handle their IT, so they contacted Matrix Computer Consulting. At first, it seemed that it might not be possible to hire an IT company at a cost that would work for the law firm’s operations, but Purnell, McKennett & Menke and Matrix Computer Consulting worked together to come up with an IT plan that was both affordable and secure. Now Purnell, McKennett & Menke can focus on their normal operations, rather than on fixing their computers.
Matrix monitors Purnell, McKennett & Menke’s servers, ensures that their backups are working properly. In addition, Matrix troubleshoots everyday questions such as fixing software installation errors and printer troubles. Lastly, Matrix regularly checks that the law firm’s antivirus is up to date. Matrix helped research the process for obtaining a certificate to become an electronic notary (someone who can notarize documents over video mail, which is a service only Virginia notaries can provide), and joined the law firm’s computers to a domain created specifically for Purnell, McKennett & Menke.
Matrix’s strategy for Purnell, McKennett & Menke consists of the following:
- Update and provide software that brings Purnell, McKennett & Menke to a current and secure IT system at low cost
- Deliver consistent, convenient and responsive service that allows Purnell, McKennett & Menke to run with little to no downtime
- Ensure that employees receive as much information as needed to use their technology effectively, safely, and easily
The solution for Purnell, McKennett & Menke includes day-to-day help with troubleshooting and long-term plans to update the firm’s drives and servers. Elizabeth Ling, the office manager at Purnell, McKennett & Menke, said that one of the most impressive aspects of the law firm’s relationship with Matrix is how immediate and convenient it is to get Matrix’s help on any IT problem.
One of a law firm’s major concerns deals with responsiveness. A big facet of this is whether or not there is a regular planned review of all firm processes. This results in better service to clients, reduced costs, and increased profitability. Matrix helps Purnell, McKennett & Menke to improve its processes and reduce its costs so that the law firm can deliver better service to clients. As Elizabeth says, “When our computers are not working, it stops productivity completely”. This is why your company should have a comprehensive plan to deal with its IT problems too.
Affordable Help—Matrix first had to make sure that its plan was affordable for Purnell, McKennett & Menke to implement. And with lower costs, Matrix would have to provide adequate benefits to ensure that Purnell, McKennett & Menke’s computers would still run safely. Matrix came up with a clear plan that provided a middle ground. A viable option between hiring an expensive IT company and having friends and family run your IT.
Consistent and Responsive Service— Only a local IT company like Matrix can provide you with the utmost convenience and responsiveness. Matrix is on call for you without the cost of paying us to be at your offices full time. Matrix also monitors your network 24/7. You can trust that your network will be running even if it goes down at an awkward time.
Minimum Downtime— Matrix works hard to provide a plan for your company that provides safety and convenience at low cost. Safety is ensured by making sure your company does not suffer from poorly installed software/hardware. Or even from malicious attacks like viruses and hackers. Which does mean more money for you down the line.
Finally, Purnell, McKennett & Menke and Matrix Computer Consulting have worked hard to find the best fit for the law firm, while not breaking the bank.
Want to learn what Matrix can do for you?
Contact us today to find out!