Chantilly Air: 24×7 IT Coverage
Chantilly Air and Matrix Computer Consulting
Chantilly Air began as a single jet, corporate flight department in 1990 and has enjoyed tremendous success and growth over the years. Early on, the company handled IT internally, calling upon Matrix Computer Consulting only for break/fix support. As the company began growing rapidly, they turned over their IT to Matrix and asked for help in scaling their infrastructure.
24×7 Monitoring for a 24×7 Business
“With our growth came additional IT business requirements. Our growth had extended beyond our in-house knowledge base, and our IT was getting complex. We also needed to add additional servers and enable two remote sites to access the main server securely,” explained Chantilly Air COO Tim Sullivan.
“Given Chantilly Air’s growth and critical IT requirements, we took swift action in moving them from break/fix to a proactively managed IT environment,” said Matrix Computer Consulting CEO Andrew Harrover.
Firstly, Matrix began by updating hardware and installing the MAX platform by LOGICnow on all servers and desktops.
“Chantilly Air is a 24×7 business. We wanted to ensure that we could monitor the health of the application and database on a 24×7 basis. With the MAX platform we can do that,” said Andrew.
Vulnerabilities Revealed, Addressed
Setting up a proactively managed IT environment proved to have immediate payoff. As it alerted Matrix that the prior antivirus software set up by Chantilly Air hadn’t been working. In addition, the MAX platform uncovered another critical issue. Chantilly Air was losing power for extended periods of time during thunderstorms. Seeing this, Matrix recommended upgrades to the company’s electrical system.
“Before the electrical system was upgraded, a thunderstorm came through and the power was flicking on and off every 10 seconds,” said Andrew. “As a result of MAX we immediately knew about it. We were able to get out there and shut everything down before it became a complete disaster.”
The benefits of making the switch to a managed IT environment extends beyond enhancing the performance and security of Chantilly Air’s technical systems. It also allows Tim and his team to focus on their core expertise, doing what they love.
“I’m a pilot, not an IT guy. I’m responsible for keeping everyone safe, building the business and ensuring we have happy, satisfied clients and employees,” said Tim. ” Furthermore, Turning over our IT to be proactively managed has enabled me to stay focused on these other critical priorities.”
In conclusion, Chantilly Air and Matrix Computer Consulting worked together to find the best solution possible that works for them based on their unique needs.
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